We apologize for the inconvenience. It could be the following reasons that you don't get all the coins you ordered, please read carefully and we guarantee the problem would be fixed.
1)Check the transfer list of your account, there is one card or more cards selling on the market, that's the reason why you missed coins. After the cards get sold, you will get the full amount of coins you bought.
If the cards are expired and unsold, you can relist it by yourself:
a. Go to contact customer service and check the lowest price of the market in your FC24 games.
b. Show us a picture of the lowest one. Then relist your unsold player 10k cheaper than the lowest one.
c. After it was sold (it's easy to be sold ), you can contact us again and we will compensate you for the lost coins that you relist players to ensure that you can get full coins.
If you don't want to relist it by yourself, you can let us know, we will log back in your account to operate those steps and relist the cards. Please do not feel anxious when you see it, we will solve the problem for you.
2) Please check if there are any players in your Available Items of the transfer list, if so, please list them following market price and contact our customer service, then let us know what price you list, we will compensate the amount you missed.
3) Log out of your team and log back again, check if the coins amount shows correctly.
4) Check if you had given us the correct game account.
You can contact us any time when you find you didn't get full coins, we will fix it right away once we get your feedback.
